Frequently Asked Questions

Online Store

Do you accept returns?

We accept returns for products purchased from our online store for any reason within 14 days of receiving the order. Click here to view our return policy.

We do not accept returns for custom products.

I received damaged products. What do I do?

We apologize if you have received any damaged products. We take pride in the quality of our products, and we perform quality checks on all projects. We package them to avoid damages during transit, but damages may occur from time to time. If you purchased custom products, please contact your account executive to resolve the issue.

If you purchased products from our online store and they were delivered with damages, please email us within 24 hours of receiving your items with the following information: (1.) pictures of the package as received, (2.) pictures of the damaged product, (3.) order number, (4.) description of the issue, (5.) whether you would like the products replaced or refunded. A representative will respond with next steps. Click here to view more information in our return policy.

I am a tax-exempt organization. How do I purchase products on the online store without paying sales tax?

We charge sales tax on all Ohio orders. Customers outside of Ohio are responsible for remitting sales tax. If you are a tax-exempt organization in Ohio, please proceed with your online order by checking out, filling out shipping/billing address information, and clicking the “Proceed to PayPal” button. At this point, please email us your tax-exempt certificate and your order number (if known). A representative will either refund or remove the sales tax from your order and provide further instructions.

Please view our Terms of Service for more information on how we collect sales tax.

Please contact us with any additional questions. We are happy to help!

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