Frequently Asked Questions

Online Store and Products

Do you accept returns?

We accept returns for products purchased from our WooCommerce online store ( within 14 days of receiving the order. Click here to view our return policy.

We do not accept returns for custom products and for products purchased on our Allmoxy storefront.

I received damaged products. What do I do?

We apologize if you have received any damaged products. We take pride in the quality of our products, and we perform quality checks on all projects. We package them to avoid damages during transit, but damages may occur from time to time. If you purchased custom products, please contact your account executive to resolve the issue.

If you purchased products from our online store and they were delivered with damages, please email us within 24 hours of receiving your items with the following information: (1.) pictures of the package as received, (2.) pictures of the damaged product, (3.) order number, and (4.) description of the issue. A representative will respond with next steps.

I am a tax-exempt organization. How do I purchase products on the WooCommerce online store without paying sales tax?

We charge sales tax on all Ohio orders. Customers outside of Ohio are responsible for remitting sales tax. If you are a tax-exempt organization in Ohio, please proceed with your online order by checking out, filling out shipping/billing address information, and clicking the “Proceed to PayPal” button. At this point, please email us your tax-exempt certificate and your order number (if known). A representative will either refund or remove the sales tax from your order and provide further instructions.

Please view our Terms of Service for more information on how we collect sales tax.

How do I clean acrylic, polycarbonate and PETG products?

Clean with a warm, gentle soap (like dishwashing soap) and rinse with clean water.
Microfiber cloths are the best to use on these materials. Using paper towels and common window cleaning solutions can scratch the plastic.
Use hydrogen peroxide 3%-5% for Acrylic, Polycarbonate & PETG.
Use Isopropyl alcohol 70% for Polycarbonate & PETG.
Do not wipe the plastic aggressively or use too much pressure.
Avoid ammonia-based cleaner.

How do I assemble the products I ordered online?

Please see instruction sheets below:
Freestanding Floor Dividers
Face Shields with Elastic Strap
Face Shields with Plastic Strap
Golf Cart Partitions

Please contact us with any additional questions. We are happy to help!

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